Welcome to Our System Upgrades FAQs

 
 
enhancing your financial experience

Understanding Our New System Upgrades: FAQs

As part of our ongoing commitment to enhancing your experience as a Mission Investment Fund (MIF) customer, we’re excited to introduce a range of system upgrades to make managing your finances even easier. This page addresses some of the most common questions about these changes, how they will benefit you, and what actions you need to take.

Please note: More updates on these system enhancements and additional features will come in mid-April.
Please confirm your contact details, including your email, to ensure you receive all important updates. You can update your info via the Contact Information Update Form or by calling 877-886-3522.

If you have any questions or need assistance, our customer service team is here to help. You can reach us via email at mif.customerservice@elca.org or by calling our toll-free number at 877-886-3522, Monday through Friday, 8:30 AM - 5:00 PM central time.

 

March 2025 Updates

  • In spring 2025, we’re excited to launch several upgrades to enhance your experience: 

    • A new and improved MIF Online, providing an intuitive, user-friendly online interface for accessing and managing your accounts   

    • Introducing MIF Mobile, MIF’s mobile app, for secure account access across all devices, plus remote deposit functionality 

    • Improved online account opening for added convenience at mif.elca.org 

    • Improved statement design for easier understanding 

  • The upcoming platform and app upgrades are set for May 6, 2025. 
     
    MIF Online will be unavailable beginning at 5 P.M. central time on Friday, May 2, until we go live with the enhanced system at 8:30 A.M. central time on Tuesday, May 6. 

  • Several important changes have already been implemented (as of 3/15/25): 

    • New Routing Number: As part of system improvements, all MIF accounts now have a new ABA routing number: 071093389. This routing number belongs to the ELCA Federal Credit Union, MIF’s correspondent bank. Your account number(s) remain unchanged. 

    • New Checks: Due to the routing number change, please begin using new checks immediately. To order new checks, contact our customer service team toll-free at 877-886-3522. 

    • Wire Transfer Updates: Our wire transfer system has been upgraded. Please visit here for updated instructions. 

  • The last day to use old checks is December 31, 2025.

  • To order new checks with the updated routing number, please contact our customer service team toll-free at 877-886-3522. We’ll be happy to assist you with your order.

  • No, your account number will remain the same. Only the routing number has changed. Please update your routing number for any automatic transactions (such as payments or deposits) as needed. 

    • Update Your Contact Information: Confirm your contact details, including your email, to ensure you receive all important updates. You can update your info via the Contact Information Update Form or by calling 877-886-3522. 

    • Update Automatic Payments and Deposits: Ensure that companies or individuals who use automatic payments or deposits (such as employers or billers) have your new routing number. 

    • Wire Transfer Instructions: If you use wire transfers, please follow our updated instructions. 

  • Our customer service team is here to support you throughout this transition. Please note that during this period, wait times may be longer than usual due to the system changes.  Contact customer service toll-free at 877-886-3522, Monday – Friday, 8:30 AM - 5:00 PM central time, or email us at mif.customerservice@elca.org

    We appreciate your patience and understanding as we work to enhance your experience. 

  • These updates are designed to make managing your finances faster, easier, and more convenient. With MIF Online, MIF Mobile, and improved account management tools, you’ll have more control and flexibility in managing your finances.